FAQs
When will I receive my order?
It takes our team between 10 and 18 working days to process your order, manufacture the products and deliver them (free of charge). We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
However, during the holiday season or sales periods, these lead times may be increased by 5 to 10 working days.
Can I cancel my order?
It is possible to cancel your order! However, only if the order has not yet been shipped. Once you've received your order, you can take advantage of your right to cancel and return the items to us.
Don't hesitate to contact us by e-mail at contact@luxury-mods.fr: our team will do its utmost to meet your needs!
Is my information secure?
Yes !
The "HTTPS" in our store URLs testifies to the quality of our services. HTTPS is a variant of "http", secured by SSL/TLS protocols. HTTPS is used to protect the financial transactions of e-commerce sites. As e-merchants, we are well aware that the use of SSL is becoming increasingly essential. It's the best way to protect your data and guard against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock in the browser's URL bar. It is also represented by an "s", meaning "secure", which is added to the "http" protocol in the address bar of the website.
Which payment methods are accepted?
Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.
We accept :
- Credit cards
- Debit cards
Our online payment services :
- Paypal*
- G2A Pay*
*Paypal - As a banking institution within the European Union, PayPal offers you over 10 years' experience in secure online payments. It's simple, fast, free and world-renowned for its efficiency.
*G2A Pay - G2A Pay is a global payment platform. It supports over 150 local and global payment methods (Mastercard, Visa) to give you maximum payment options.
Your bank or credit card details will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Can I combine my discount codes?
No. Except in exceptional cases, we only accept one discount code per order.
Can I change my order?
Yes, as long as your order is not “processing” you have the right to modify it.
I would like to return an item
We are only able to accept returns in the event of a proven product defect.
Our products undergo strict quality controls before each shipment. However, if your products show any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to contact@luxury-mods.fr, together with your order number. To qualify for a return, your item must be unused and in the same condition as when you received it.
I have not received my order
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery service, Luxury Mods® will take care of the problem for you. Customer satisfaction is our top priority. We don't pass the buck to the carrier and leave you to fend for yourself. We take full responsibility by immediately sending you a new package at our expense.
Don't hesitate to contact us by e-mail at contact@luxury-mods.fr : our team will do its utmost to meet your expectations.
Wholesale order
If you wish to order in bulk, please send an e-mail to contact@luxury-mods.fr