FAQs

It takes our team 10 to 18 working days to process your order, manufacture the products and deliver (free of charge). We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

However, during the end-of-year holidays or sales periods, these deadlines may be increased by 5 to 10 working days.

It is entirely possible to cancel your order! However, only if the order has not yet been shipped. Once the order has been received, you can then exercise your right of withdrawal and return the items to us.

Do not hesitate to contact us by email at contact@luxury-mods.fr: our team will do its utmost to meet your needs!

Yes !

The "HTTPS" present in our store URLs demonstrates the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. It is the best way to protect your data and protect yourself against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.

Your security, our priority: our site only offers secure and guaranteed risk-free payment methods.

We accept:

• Credit cards
• Debit cards

Our online payment services:

• Paypal*
• G2A Pay*

*Paypal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its efficiency.

*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you maximum payment options.

Your bank details or credit card information will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

No. Except in exceptional cases, we only accept one discount code per order.

Yes, as long as your order is not “processing” you are entitled to modify it.

We are only able to accept a return in the event of a proven defect in the product.

Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) to contact@luxury-mods.fr accompanied by your order number. To be eligible for a return, your item must be unused and in the same condition in which you received it.

A problem with the Post Office? Lost, broken, destroyed package?

With our secure shipping, Luxury Mods® takes care of the disputes for you. Customer satisfaction is our priority. We do not pass the blame to the carrier and leave you to "fake it". We take full responsibility by immediately sending you a new package at our expense.

Do not hesitate to contact us by email at contact@luxury-mods.fr: our team will do its utmost to meet your expectations.

If you would like to order in bulk, please email our team at contact@luxury-mods.fr